Welcome to the official website of EastMerry Inc! We are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with the sports equipment you have purchased, you may request a return or exchange in accordance with the refund policy outlined below. Please read the following terms carefully before submitting a request.

I. Conditions for Returns and Refunds
You may request a return or refund provided that the following conditions are met:
Return requests must be submitted within 30 days of receiving the merchandise.
Returns are accepted whether the product has been opened or remains unopened.
The product must remain in substantially good condition and be suitable for resale (e.g., free from severe damage, missing key accessories, etc.).
If the product suffers from quality defects, shipping damage, or if you received the wrong item, please contact us promptly upon receipt and provide supporting evidence (such as photographs).

II. Exchange Policy
If you wish to exchange a product (e.g., to change the size, style, etc.), please contact us via email to submit an exchange request. Upon approval of your request:
You are required to ship the original item(s) back to the designated address.
Once we have received the returned item(s) and verified their condition, we will arrange for a replacement shipment.
If a price difference exists, we will process a supplementary payment or issue a partial refund, depending on the specific circumstances.

III. Return Process
Submit Request: Contact us via our customer service email at info@eastmerryinc.shop, providing your order number and the reason for the return.
Review & Confirmation: Our customer service team will respond within 1–3 business days to provide return instructions.
Return Shipment: Follow the provided instructions to ship the item(s) back to the designated return address.
Inspection & Processing: We will inspect the returned item(s) upon receipt.
Refund Completion: Once the inspection is approved, we will proceed with processing your refund.

IV. Refund Processing Timeline
After the returned item(s) have passed inspection, we will complete the refund transaction within 3–7 business days.
The refund will be credited back to your original payment account.
The actual time it takes for the funds to appear in your account depends on the processing speed of your bank or payment provider.

V. Return Shipping Costs
If the return is due to product quality issues, shipping errors (e.g., receiving the wrong item), or similar reasons, the return shipping costs will be covered by EastMerry Inc.
If the return is requested for personal reasons (e.g., you simply do not like the item, or it does not fit), the return shipping costs must be borne by the customer.

VI. Return Address
Once you have received confirmation for your return, please ship the item(s) to the following address: 176 MARLENE DR, BRISTOL, TN 37620
(Please do not ship items back without prior confirmation, as this may delay or affect the processing of your refund.)

Thank you for choosing EastMerry Inc. We remain committed to providing you with high-quality products and attentive service!