Welcome to the official website of EastMerry Inc! To help you better understand our shopping process and services, we have compiled the following list of Frequently Asked Questions (FAQs). If you cannot find the information you are looking for here, please feel free to contact our customer service team at any time.

How ​​do I place an order?
You can browse our website to find the sports products you desire. Simply select the required specifications, add the items to your shopping cart, and follow the on-screen prompts to complete the checkout process. Once you have entered your correct shipping information and completed the payment, your order will be successfully submitted.

What payment methods do you accept?
We accept a variety of secure online payment methods (including major credit and debit cards). All payments are processed through a secure, encrypted system to ensure the safety of your transactions.

Can I modify or cancel an order after it has been submitted?
Once an order has been submitted, we begin processing it for shipment as quickly as possible. If you need to modify or cancel an order, please contact us via email as soon as possible; we will do our best to assist you (subject to the current processing status of your order).

How ​​long does it take to ship? What is the shipping time?
Generally, we ship orders within 1–3 business days after confirmation. Shipping within the United States typically takes approximately 5–10 business days (actual delivery times may vary depending on your region and current logistics conditions).

How ​​can I track my order status?
Once your order has shipped, you will receive shipping updates via email. You can use the tracking information provided in the email to monitor the progress of your shipment. If you do not receive this information, please contact our customer service team.

Do you accept returns or exchanges?
Yes, we offer both return and exchange services. Within the specified timeframe, you may request a return regardless of whether the product has been opened (subject to meeting our basic return conditions). For detailed procedures, please refer to our Refund Policy page.

How ​​long does it take to receive a refund?
Once we have received and inspected the returned items, we typically process refunds within 3–7 business days. The actual time it takes for the funds to appear in your account may vary depending on your payment method and your bank’s processing speed.

What should I do if the product I receive has quality issues?
If the product you receive has quality defects or has been damaged during transit, please take photos immediately and contact us via email. We will assess the situation and provide an appropriate solution, such as a return, exchange, or refund.

Thank you for choosing EastMerry Inc! We are committed to providing you with clear, transparent service and a pleasant shopping experience.